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Job Details

 

Helpdesk Analyst (Contract)
Location: Fareham Country: UK Rate: Up to £16.00 per hour + Inside IR35
 

Introduction

Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk.

Key Responsibilities
  • Responding to and resolving IT-related queries and incidents from internal users
  • Providing excellent customer service and technical support via phone, email, and ticketing system
  • Troubleshooting hardware and software issues, diagnosing and resolving problems
  • Logging and prioritizing incidents and service requests
  • Escalating complex issues to senior team members or other appropriate departments
Job Requirements
  • Experience in an IT Service Desk or Helpdesk Analyst role
  • Strong knowledge of IT systems, hardware, and software
  • Excellent problem-solving and analytical skills
  • Good communication skills, both verbal and written
  • Ability to work well under pressure and meet deadlines
  • Customer-focused attitude with a passion for delivering exceptional service
How to Apply

If you have experience in IT Service Desk and are looking for an exciting opportunity to join a leading retail company, we encourage you to apply now. Please submit your CV and a brief cover letter outlining your relevant skills and experience. Join our client's team and make a positive impact on their IT operations!


Posted Date: 18 Apr 2024 Reference: JS-569760 Employment Business: Matchtech Contact: Harry Secunda
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